Chaport

Web chat is the core, with email, Facebook Messenger, Viber, and Telegram integration confirmed on the Pro tier and above — a reasonable channel list for a tool at this price point, though narrower than category-leading omnichannel platforms.

Connected channels are documented as reachable from one team panel, but without the depth of documentation around a true single-thread-per-customer experience that more modern competitors provide.

Confirmed rule-based: Chaport's own chatbot builder documentation describes designing conversation flows with triggers and branching reply options — a decision-tree/keyword-recognition system, not a generative AI agent that produces novel responses from trained content.

No resolution-rate claim exists to evaluate, because there's no generative AI resolving anything — the rule-based bot only follows pre-built conversation paths, so 'accuracy' in the sense this criterion measures doesn't meaningfully apply.

There is no automatic training process at all — every conversation path in the chatbot builder must be manually constructed by the business, the direct opposite of the automatic knowledge-base learning this criterion rewards.

Not a meaningful strength here — the bot can't hallucinate because it isn't generating novel text in the first place, but that also means it has none of the flexible, grounded-answer capability this criterion is designed to measure in genuine AI products.

The visual flow builder supports real branching logic and triggers, which is more than a single canned reply — but it's simple if/then scripting, not the multi-step agentic automation (routing plus tagging plus resolution plus follow-up) this criterion rewards at the top of the scale.

No sentiment or intent detection feature was found; the bot's logic is keyword- and button-based rather than any form of natural-language understanding.

A single team panel handles the widget and connected channels on paid tiers, providing reasonable unification for a tool at this scale, without the deeper documented cross-channel customer-history view more mature helpdesks offer.

The chatbot flow builder supports routing a conversation to a human agent as one branch of the script, which is functional handoff — but it's a scripted transfer point, not an AI-driven escalation decision based on confidence or context.

Teams and assignment rules are documented on the Unlimited tier, providing basic routing and organization — real but modest compared to competitors with dedicated internal notes and @mention systems.

Saved replies (Pro tier) and shared team saved replies (Unlimited tier) are documented, established features.

No dedicated Shopify integration was found in the materials reviewed.

No dedicated WooCommerce integration was found.

A real, dedicated Chaport plugin is published on WordPress.org — a genuine native integration rather than a generic embed workaround.

No dedicated Wix integration was found; installation would rely on a generic embed script.

No dedicated Squarespace integration was found.

No dedicated Webflow integration was found.

A Zapier integration is documented, but only on the Unlimited tier — no Make or n8n integration was confirmed, and the connectivity is gated behind the most expensive plan rather than broadly available.

No native CRM integration (Salesforce, HubSpot, Pipedrive) was found in the materials reviewed.

No documentation of order or payment data access was found — Chaport isn't built with ecommerce-platform integration as a feature area.

The widget automatically detects a visitor's language and switches to match it — a genuine, native, built-in capability rather than a third-party add-on, and a real strength relative to several AI-focused competitors that lack this natively.

Detailed reports ship on Pro and advanced/on-demand reports on Unlimited, but independent reviewers specifically cite a 'lack of advanced reporting features' as a recurring complaint.

All three tiers, the annual-billing discount, and the free trial terms are clearly published on the pricing page, with no hidden usage-based fees to account for since there's no metered AI component.

REST and JavaScript APIs are documented from the Pro tier up, providing real build-on-top capability, though without the depth of a fully documented webhook-event system or app marketplace some competitors offer.